Refund and Returns Policy – Finestilo
At Finestilo, we want our customers to be completely satisfied with their purchases. If, for any reason, you’re not happy with your order, we are happy to assist you with our returns and refund process. Please read our policy below for more details.
Returns and Replacements
We accept returns and replacements only in the following cases:
- If the product received differs from what is described on the website or varies significantly from the images.
- If the product is damaged during transit.
In these cases, please get in touch with our customer support team at customercare@finestilo.com within 48 hours of receiving your product. If applicable, we will guide you through returning the item and issuing a replacement.
How to Return an Item
To initiate a return, please follow these steps:
- Contact us at customercare@finestilo.com with your order details.
- Provide images or videos of the damaged product or the discrepancy with the description.
- Our team will assess the issue and guide you through the return process.
Important: All returned items must be in their original condition, unused, and with the original packaging intact.
Refunds
Refunds will be processed once we receive the returned item and verify its condition. The amount will be credited to your original payment method, and depending on your payment provider, the refund process may take 3–5 business days.
Please note that we can only issue refunds using the original payment method used for the purchase. If you have any issues with the refund process, our customer support team is here to assist you.
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom or personalized products (unless damaged or defective).
- Items that have been used, altered, or without their original packaging.
Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.
Customer Assistance and Satisfaction
Your satisfaction is our priority. If you have any questions, need further assistance, or are uncertain about our return or refund process, please contact our customer support team. We’re here to help and will do everything we can to ensure a smooth and positive experience for you. Your trust in our products and services is crucial to us, and we’re committed to resolving any issues you may have.